Frequently Asked Questions
Everything you need to know about your Alpha-H skincare journey.
When will my order be shipped?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you experience an adverse reaction, please contact our support team for assistance.
Are Alpha-H products cruelty-free?
Yes, we are proud to be a cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we commission third parties to do so.
How do I know which products are right for my skin type?
Each product page features a 'Best For' section. You can also take our online Skin Quiz or book a virtual consultation with one of our skin experts.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary depending on your location and are calculated at checkout.
Is it safe to use Liquid Gold during pregnancy?
While our products are formulated to be safe, we always recommend consulting with your healthcare professional before using active ingredients like Glycolic Acid during pregnancy.