Returns & Exchanges
At Alpha-H, we want you to be completely satisfied with your skincare journey. If a product isn't the right fit for your skin, you can return it within 30 days of purchase for a refund or exchange.
Initiate Your Request
Contact our Customer Care team via our online portal with your order number and details of the items you wish to return.
Prepare Your Package
Ensure the products are securely packed in their original packaging to prevent damage during transit.
Affix Shipping Label
Download and print the prepaid return shipping label provided by our team and attach it clearly to the outside of your parcel.
Receive Your Refund
Once your return is received and inspected at our warehouse, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing